Privacy Policy

Last updated: September 2026

1. Who We Are

This Privacy Policy explains how Logtech Ltd collects, uses, stores and protects personal information when you use our website, contact us, request a quotation, arrange a site visit, or purchase products or services from us.

Logtech Ltd
Website: www.logtechltd.co.uk
Email: logtechltd.co.uk@gmail.com
Telephone: 07955 066800

For the purposes of UK data protection law, Logtech Ltd is the organisation responsible for deciding how and why your personal information is used.

2. Information We May Collect

Depending on how you contact or work with us, we may collect:

• your name
• email address
• telephone number
• postal or project address
• information you provide through our website contact forms
• details about the building or structure you are interested in
• measurements, drawings, photographs or plans you send to us
• site access and project information
• quotation, order and payment information
• correspondence between you and Logtech Ltd
• records relating to delivery, installation and after-sales support
• technical information about your use of our website, such as IP address, browser information and cookies, where applicable

We only collect information that is reasonably necessary for the purpose for which it is being used.

3. How We Collect Your Information

We may collect personal information when you:

• complete a form on our website
• contact us by telephone, email, social media or messaging service
• request a quotation
• arrange a site visit
• place an order
• send us drawings, photographs or project details
• communicate with us during or after a project
• use our website

We may also receive limited information from third-party platforms where you have chosen to contact us through them, such as social media, lead-generation platforms or business directories.

4. How We Use Your Information

We may use your information to:

• respond to enquiries
• prepare and provide quotations
• arrange site visits
• discuss and design your project
• process orders and payments
• manufacture, deliver and install products
• contact you about your project or order
• provide customer support and after-sales service
• maintain business and accounting records
• improve our website, products and services
• prevent fraud, misuse or security issues
• comply with legal, tax and regulatory obligations
• contact existing or prospective customers about relevant products or services where permitted by law

The ICO requires businesses to explain the purposes for which personal information is used and the lawful basis relied upon.

5. Our Lawful Bases for Using Personal Information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract – where we need to use your information to provide a quotation, prepare an order, supply products or services, or carry out obligations under an agreement with you.

Legitimate interests – where it is reasonably necessary for operating and improving our business, responding to enquiries, communicating with customers, preventing fraud, maintaining security and keeping appropriate business records.

Legal obligation – where we are required to retain or provide information to comply with legal, tax, accounting or regulatory requirements.

Consent – where you have specifically agreed to a particular use of your information, for example certain types of marketing or non-essential website cookies.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with organisations or individuals involved in providing our services, including:

• manufacturers and suppliers
• delivery and haulage companies
• installers, contractors and subcontractors
• structural engineers or other professional advisers where required for your project
• payment providers
• accountants and professional advisers
• website, email, hosting and IT service providers
• government bodies, regulators or law-enforcement authorities where required by law

Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate protections are in place.

Privacy notices should explain who personal data may be shared with, including categories of service providers where appropriate.

7. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time may depend on:

• whether you become a customer
• the duration of your project
• warranty or after-sales requirements
• accounting and tax obligations
• possible legal claims
• whether we need to retain records of quotations or correspondence

Some business and financial records may need to be kept for several years in accordance with legal and accounting requirements.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.

The ICO specifically expects privacy notices to explain retention periods or the criteria used to determine them.

8. Marketing

We may contact you about products or services that we believe may be relevant to you where we are permitted to do so.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this Privacy Policy.

We will not sell your contact details to third parties for marketing purposes.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent before they are used.

Where required, you can manage your cookie preferences through the cookie banner or settings provided on our website.

The ICO says visitors should be told about cookies and, for cookies that are not strictly necessary, consent is generally required.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

11. International Transfers

Some website, email, cloud or technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate legal safeguards where required under UK data protection law.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your information in certain circumstances
• ask us to restrict how we use your information
• object to certain uses of your information
• ask for your information to be transferred where the right to data portability applies
• withdraw consent where we rely on consent
• complain about how your personal information has been handled

The ICO recognises these as key individual rights under UK data protection law.

To exercise your rights, contact us at:

logtechltd.co.uk@gmail.com

We may need to verify your identity before dealing with a request.

13. Complaints

If you have concerns about how we have used your personal information, please contact us first and we will try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Information Commissioner’s Office

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page together with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Logtech Ltd
Email: logtechltd.co.uk@gmail.com
Telephone: 07955 066800
Website: www.logtechltd.co.uk